道歉信作为一种改善和增进人与人之间关系的文本,你了解酒店英文道歉信该怎么写吗?下面就让皮学网小编带大家看看一系列的酒店英文道歉信。望大家采纳。 酒店英文道歉信范文 Dear Mr. Li It has been brought to my attention that up
Mr.UlrichNiemann.
Director
People-PeopleExchangeCo.
DearSirorMadam:Friday22ndSeptember
Manythanksforyourfaxdated7thSeptemberaddresstoGeneralManagerconcerningtheproblemsyouexperiencedduringyourlastvisitfrom29th-30thAugust.Mr.Ford,ourGeneralManagerisawayonleaveatpresentandthereforeIhavetakenthelibertyofreplyingtoyouonhisbehalf.
Mr.Niemann,pleaseacceptoursincereapologiesfortheproblemsyouhaveexperienced-ourpolicy,whichyouwereunfortunatelywronglyinformedasanewnpolicy,standsthatthoseGoldenCirclememberswhoareeligibleforupgradesmaybookthroughanychannel,subjectofcoursetoroomavailability.IhavesubsequentlytakenappropriatestepstoensurethatnoneofourothereligibleGoldenCircleguestsaresimilarlyinconveniencedinfuture.
IhavealsonotedyourcommentsconcerningourhousekeepingStaffandtheirlackofEnglishandbasiccourtesyandIassureyouthatwewillbeintensifyingourtrainingeffortsinboththoseareasinanefforttoimproveourstandards.
Itisonlythroughfeedbacksuchasyourownthatwecanjudgeourselveshonestlyandenhancetheoverallexperienceforyou,ourvaluedguestandthereforeIthankyoufortakingthetimetoputpentoppaper.
WearenormallyveryproudoftheservicewhichweofferatChinaWorld,andthus,inanefforttoredeemourselves,wewouldliketoofferyouonenight'scomplimentaryaccommodationwhennextyouvisitBeijing.Tothisend,IwouldbegratefulifwouldcontactmepersonallyandIwillgladlymakethenecessaryarrangementsonyourbehalfalongwithanyspecificrequirementsyoumayhave.
MyapologiesonceagainandIlookforwardtowelcomingyoubacktoChinaworldHotelinthenearfuture.
Regards
AlfredZhuang
FrontOfficeManager